Good, but DOES crash & lacks user design attention

I have been using it for couple years now. Like the integration w/my Google email, etc. BUT, latest version seems to crash w/in 15-20 seconds whenever I try to create a text to send.

I think the split personality between Google Voice & Hangouts is confusing. I prefer the GV interface for communication, its simpler; and I think the voice call quality is better (probably because it requires calling out via your cell number; Hangouts allows calls via wifi or data connection.)

BUT -- the GV app really does need a comprehensive design makeover. It doesnt have an option to group messages, its confusing & cumbersome to delete messages (and its different from Hangouts cumbersome system), it doesnt have a way to mark messages you want to come back to, etc. In other words, its potential as an effective and desirable voice&text communication app is squandered by what seems to a design-by-techheads -- user friendliness is not in their consciousness. And boy does it show.

(Hangouts, for what its worth, seems more bent on trying to be the cool app; its shortcoming are similar but it leans more heavily on texting side, I think.)

Wow. GV could be great. I cant figure out whos got the brain block at Google to explain why it falls so short..

Doug757 about Google Voice, v2.8